Your privacy is very important to us.
1.We will not collect personal information unless the information is necessary for one or more of our functions or activities.
2.We will collect personal information only by lawful and fair means and not in an unreasonably intrusive way.
3.When Personal information is collected by us we will specify what it will be used for.
4.Other purposes of collection include:
a.to correspond with you;
b.attend to day to day administrative matters;
c.inform you about progress in this site or the related business and other activities/events;
d.ensuring that you receive appropriate assistance in the event of an emergency; and
e.to comply with legislative reporting requirements.
f.to bring to your notice any other information that HC believes would be of use/interest to you
5.The information collected may be disclosed to the following types of organisations:
a.appropriate Government departments
b.external organisations such as professional bodies, hospitals or government agencies, as required by law;
You can visit the HC Website or App and find out about our products and services without giving us any information about yourself. We may record certain non-personal information, such as your server address, domain name, the date and time of your visit and any pages viewed. Such information will only be used for statistical and Website or App administration purposes. To maintain visitor anonymity, we will not associate that information with records containing personal information unless you have consented for us to do so.
When you register to use HC, we may require your name, phone number, e-mail address, mailing address, credit card number, and credit card expiration date (if applicable). We will also record any changes you make to this information in the Change Profile section of the HC Website or App. We require this information in order to verify your identity and credit card account authority, to contact you and to provide our services to you. Upon registration, we will provide you with a user-code and password to use HC.
The HC Website or App may contain links to web sites operated by third parties and other websites may contain links to the HC Website or App (“Linked Websites”). If the operators of those Linked Websites collect information about you, we may have access to that information as part of our arrangements with those third parties. Linked Websites should contain their own privacy statements and the operators of Linked Websites are responsible for informing you about their own privacy practices; and you are bound by those privacy practices and the applicable terms and conditions of those linked websites or apps when you use HC.
If you buy or sell an item using the HC platform, we will ask for confirmation of some of the details you have provided on registration, as well as information about the transaction, including the amount and relevant credit card or bank account information.
We may also collect personal information from you if you knowingly provide it to us, for example by sending us an e-mail or providing feedback.
We will not use or disclose (share, sell or divulge) any of your personal information to third parties unless we have informed you, or if it is part of your agreement with us, or if it is for you to login to one of HC owned company websites, or have been authorised by you, or are required or authorised to do so by law.
In order to provide our services or to assess your application, we may need to provide personal information to third parties and they may need to provide personal information about you to us. Purposes for which we may exchange personal information with third parties may include, but not limited to, verify your identity or bankruptcy status, to process a transaction, to conduct a commercial credit check, to check for court judgments against you, and to confirm receipt of payment
We may also use your personal information:
1.for purposes related to our research, planning, product development, security, testing and risk management;
2.for purposes connected with the operation, administration, development or enhancement of our services and the HC Website or App; and
3.where we suspect that fraud or unlawful activity has been, is being or may be engaged in.
We may provide personal information about you to our service providers who assist us in providing our services and the HC Website or App. We will only disclose your personal information to those third party service providers on a confidential basis so that the service provider can effectively provide those services.
In particular, when processing credit card transactions, we will utilise systems that assist in minimising the risk of credit card fraud. Personal information that we collect about you, including your credit card details, demographic information, such as your address and date of birth, and information about the purchases you have conducted through this Website or App, is required to provide a basis for credit card fraud risk analysis
If you order a shipment through the HC Shipping Service, we will provide your personal information by email or other means to the organisation (e.g. DHL) providing the shipping service (as noted in the relevant section of the HC Website or App). That organisation – which may handle your personal information outside Australia – is responsible for its own privacy practices and you should inform yourself of that organisation’s applicable privacy policies.
If you do not provide us with:
1.your personal information, and
then we will not be able to process your registration and / or credit card transactions for certain facilities/services that HC provides.
When you participate in a HC transaction, information about you and the transaction will be available to the other party to the transaction. This information will include your name, e-mail address, business name and Business Number if a business, telephone number, mailing address, shipping address, the date, geo loation and amount of the transaction. You and other users must maintain the confidentiality of each other’s personal information.
Although such situations are rare, you should be aware that we may disclose your personal information to third parties in any of the following circumstances:
1.where an investigation of fraud or unlawful activity has been or is being conducted by us and the information is disclosed to relevant persons or authorities; or
2.where the disclosure is required or authorised by law; or
3.where we believe that the disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of its functions; or
4.for the preparation for or the conduct of legal proceedings or for the implementation of the orders of a court or tribunal.
In the event that a third party acquires the business assets of HC, that third party may wish to acquire customer information. If this happens, we will take reasonable steps to notify you of any personal information which we propose to transfer and to provide you with an opportunity to opt-out of having your personal information transferred.
We use and disclose aggregated non-personally identifying information as part of our process of constantly improving our services.
You can access and update your registration information in the Profile section of the HC Website or App at any time once you have provided your user name and password. If you need to access or correct any other personal information we hold about you and are unable to do so in the Change Profile section, please contact us using the contact us form provided in the HC web site.
HC might from time to time use several mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.